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Diving into the world of fidelity financial advisor often feels like stepping onto a rollercoaster–thrilling highs, terrifying drops, and everything in between. Some clients have had a rollercoaster ride that has brought them joy, while others have been disappointed. The stories of clients’ experiences with their financial advisors are fascinating.

Transparency often lies at the root of customer dissatisfaction. Imagine you are planning a road trip, but discover halfway through the journey that your map lacks crucial details. Similar to clients who are dismayed by hidden fees or unclear investment strategies, they express their disappointment when these things happen. Expecting a clear sky but being caught in a sudden storm is like expecting a perfect day and then getting caught by unforeseen circumstances.

Dissatisfaction stories often include the question of suitability. You walk into a store to buy running shoes but the salesperson is pushing hiking boots. The boots, no matter how nice they are, won’t help you prepare for a marathon. Clients may feel that their goals have been sidelined due to this mismatch.

Communication–or the absence of it–can make or ruin a professional relationship. Many people complain that advisors disappear when they are needed most. This is similar to a gym friend who doesn’t show up for every workout. You are left alone, struggling to maintain your routine.

There’s also expertise that should be in-depth and relevant, but sometimes isn’t. Trusting someone to manage your finances only to learn they’re not up to the task can be unsettling. Just like learning that your pilot is afraid of heights during a flight.

What do you do when these problems arise? Let your advisor be aware of any concerns you have as soon possible. If you are not satisfied with a meal, you should tell the waiter before you eat half.

Consider switching advisors or escalating concerns if direct communication does not resolve the problem. You can think of it as getting a second medical opinion.

Remember that regulators are similar to sports referees. They ensure everyone plays according to the rules, and they will intervene when fouls happen.

Maintaining detailed records through your entire advisory relationship is both a shield and a sword, protecting you against mistakes and providing evidence should misunderstandings arise.

Sharing experiences with others or joining support groups may offer comfort and solutions. It’s comforting knowing that other people have experienced similar challenges and overcome them.

There is one common thread that runs through all of these options: The power rests with the clients, who must actively engage in their financial journeys instead of passively hoping to sail smoothly.

While financial advisors have a critical role in shaping economic outcomes, clients are also responsible for steering their own ship. They must be aware of changing tides and ready to steer to safer waters at any time.