The Agency provides a comprehensive suite of training, information, standards and a research/audit service on all issues of volunteer management.

1. Training
The Agency provides high quality training on all aspects of volunteer management. Courses are interactive with small groups of learners and offer excellent opportunities for networking and experience sharing.

• University Certificate in the Effective Management of Volunteers
• Other Volunteer Management Courses
• Consultancy Services
• Training & Events Calendar

2. Information
The Agency is committed to producing and disseminating high quality, up to date information about volunteer management. We aim to do this through:

• Publications
• Newslink
• Guidance and Support
• Information Library
• Research

3. Standards
The Agency is at the forefront of a range of initiatives to develop standards of practice for managing volunteers and promote the role of the Volunteer Manager. Important developments include:

• National Occupational Standards for Managing Volunteers
• Investing in Volunteers
• Approved Provider Standard for Mentoring

4. Research/Audit
The Agency provides a research and audit facility in relation to volunteer involvement.

• Research/Audit