University Certificate in the Effective Management of Volunteers
Content
MODULE 1: Effective Management of Volunteers
Concepts and values in volunteering Definitions of volunteering, valuing volunteering and volunteers.
Theory frameworks for managing volunteers Concepts from management theory and person-centred learning theory and equal opportunities.
Recruitment of volunteers Volunteer motivations, defining volunteer roles, planning a recruitment strategy, attracting volunteers - image and methods.
Selection of volunteers Principles of selection, procedures for selection, interview techniques, accepting and rejecting volunteers.
Managing volunteers through support and supervision Definitions of support and supervision, functions of support and supervision, methods of support, techniques for supervision, recognition, dealing with difficulties.
